1. Introduction
Raja126 ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy clearly explains how we collect, use, share, and protect your personal information when you use the raja126 website, mobile app, or any of our services.
By registering or using the raja126 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform. We encourage you to read this document from start to finish so you fully understand your rights as a raja126 member.
This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Raja126 is the Data Controller for all personal information collected through this platform.
2. Personal Data We Collect
Below are the categories of personal information that raja126 collects from its members:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory (Payment) |
| Location Data | State, country, time zone | Mandatory (Eligibility) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Game Data | Betting history, wins, game preferences | Automatic |
| Communication Data | Live chat records, support emails, complaint tickets | Where applicable |
Raja126 does not collect sensitive information such as biometric data (except face/fingerprint login used on your own device), medical records, or your political affiliations.
3. How Data Is Collected
Raja126 collects your personal information through the following methods:
- Account registration: Information you provide when opening a new account.
- KYC Verification Process: Documents you upload to verify your identity during the account verification process.
- Financial transactions: Information shared when making a deposit or submitting a withdrawal request.
- Platform usage: Data generated automatically when you browse or play on raja126.
- Support communications: Information you share when contacting the raja126 support team.
- Cookies and tracking technologies: Session data and preferences collected via cookies during website usage.
- Authorised third parties: In certain situations, information may be received from payment gateways or identity verification providers working with raja126.
4. Purpose of Personal Data Use
Raja126 uses your personal information solely for the following legitimate and transparent purposes:
- Service delivery: To open and manage your account, process deposits and withdrawals, and enable you to play on the raja126 platform.
- Identity verification (KYC): To verify your eligibility and prevent fraud or use of the platform by ineligible individuals.
- Platform security: To detect and prevent fraud, bot usage, money laundering activities, and other security threats.
- Service communications: To send important notifications regarding your account, transactions, and policy changes that affect you.
- Customer Support: To help you resolve issues and answer inquiries submitted to the raja126 support team.
- Platform improvements: To analyze usage patterns and improve the overall user experience — in aggregated, non-identifiable form.
- Legal compliance: To fulfill legal obligations including reporting to authorities when required.
- Marketing communications: To send promotional information and offers — only to members who have consented to receive such communications. You may opt out at any time.
5. Data Sharing With Third Parties
Raja126 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where data may be shared:
- Contracted service providers: Payment gateways, KYC service providers, and security audit firms working with raja126 may receive data strictly necessary for their tasks. They are bound by strict confidentiality agreements.
- Legal authorities: Raja126 will disclose required information to law enforcement agencies or regulatory bodies when mandated by court order or Malaysian legal provisions.
- Fraud prevention: Certain information may be shared with recognised security partners for the purpose of detecting and preventing cross-platform fraudulent activity.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. Members will be notified in advance.
In all of the above cases, raja126 ensures that recipients of data are bound by data protection obligations equivalent to or stricter than our own.
6. Data Security
Raja126 continuously invests in security infrastructure to keep your data protected at all times. The security measures we implement include:
- Data encryption in transit: All communications between your device and raja126 servers are protected using TLS 1.3 protocol.
- Data encryption at rest: Sensitive data such as banking information and KYC documents is stored in encrypted form using AES-256 standards.
- Strict access controls: Only authorised raja126 staff may access user data, and only data relevant to their specific duties.
- 24/7 Monitoring: Our systems are continuously monitored to detect any unauthorized access attempts or security anomalies.
- Regular security audits: Penetration testing and security audits are conducted regularly by qualified independent third parties.
- Two-factor authentication: The raja126 system supports two-factor authentication (2FA) for all accounts to add an extra layer of protection.
7. Data Retention Period
Raja126 retains your personal data for as long as necessary for the purposes stated in this policy or in accordance with applicable legal obligations:
- Active account data: Retained for as long as your account remains active and for the required period after account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial reporting legal requirements.
- KYC Documents: Retained for 5 years after account closure or in line with applicable anti-money laundering (AML) requirements.
- Support communication logs: Retained for 2 years for dispute resolution and service improvement purposes.
- Technical data and system logs: Retained for 90 days for technical diagnostics and security purposes.
- Inactive account: Inactive account data exceeding 24 months will be processed for deletion or archiving, in line with prior notice to the user.
After the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.
8. Your Rights as a Data Subject
Under Malaysia's PDPA and raja126's best privacy practices, you have the following rights regarding your personal data:
Right of Access
You have the right to know what personal data we hold about you and to obtain a copy of it.
Right to Rectification
You have the right to correct any inaccurate or incomplete data in raja126's records.
Right to Erasure
You may request deletion of your personal data, subject to legal obligations that require us to retain it.
Right to Object
You may opt out of having your data processed for marketing purposes at any time, with no penalty.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request that raja126 restrict the processing of your data in certain situations, such as during a dispute over data accuracy.
To submit any request relating to your privacy rights, contact the raja126 support team via live chat or email with appropriate proof of identity. We will process your request within 14 business days.
9. Cookies & Tracking Technologies
Raja126 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser.
- Essential cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled without affecting platform functionality.
- Preference cookies: Remembers your preferences such as language, theme, and display settings for a more personalised experience.
- Analytics cookies: Helps us understand how users interact with the platform in the form of aggregated, non-identifiable data.
- Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account.
You can manage cookies through your web browser settings. However, disabling essential cookies may limit your ability to use the raja126 platform fully.
10. Children's Privacy
The raja126 platform is not intended for individuals under the age of 21. Raja126 does not knowingly collect personal data from minors below the specified age limit.
If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. Any such finding will be reported to the relevant authorities.
If you are a parent or guardian and believe that a minor under your care has registered at raja126, please contact our support team immediately via live chat. We will handle the case with the highest priority.
11. Privacy Policy Changes
Raja126 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications to all active members via their registered email address.
- Displaying a clear notice on the raja126 homepage for at least 14 days before changes take effect.
Your continued use of the raja126 platform after changes take effect will be considered your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed on how we protect your privacy.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how raja126 handles your personal data, you can reach us via:
- Live Chat: Available 24/7 directly within the raja126 platform — the fastest way to get an immediate response.
- Email: [email protected] — for privacy inquiries requiring a detailed written response. Answered within 48 business hours.
- FAQ Page: Visit raja126 FAQ page which may have already answered your question.
For formal complaints related to data protection that cannot be resolved through our support channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory body in your region.